Terms of Services

Eligibility and Authorized Use

TetraCare is designed exclusively for organizations and authorized personnel operating in regulated care environments, including healthcare, youth services, residential care, and social services sectors.

By using TetraCare, you represent and warrant that:

• You are authorized to act on behalf of your organization
• You will use the platform only for lawful, professional purposes within the scope of your organizational role
• You will not use TetraCare for consumer, personal, or unauthorized purposes
• You will comply with all applicable laws, regulations, and accreditation requirements relevant to your jurisdiction and sector

Platform Services

TetraCare provides AI-assisted tools for:

• Policy and procedure document management, creation, and version control
• Compliance analysis, gap identification, and remediation tracking against regulatory frameworks
• Internal knowledge access and operational guidance for frontline staff
• Audit preparation and evidence documentation workflows

Important Disclaimer: TetraCare does not provide legal advice, medical advice, clinical decision-making, or direct care recommendations. The platform is an operational support tool—final responsibility for all decisions remains with qualified personnel within your organization.

Customer Responsibilities

As a customer organization, you are responsible for:

• Accuracy and appropriateness of all content uploaded to the platform
• Ensuring you have appropriate rights and permissions for all documents and data
• Compliance with all applicable laws, privacy regulations, and regulatory obligations
• Managing user access, roles, and permissions within your organization
• Review and approval of all AI-generated content before operational use

AI-Assisted Features

TetraCare incorporates AI features designed to support operational efficiency and compliance workflows. You acknowledge and agree that:

• AI outputs are assistive and suggestive in nature—they are not authoritative or binding
• Final responsibility for all decisions, documents, and actions remains with your organization
• AI-generated content requires human review and approval before use in operational or regulatory contexts
• AI capabilities may evolve over time as the platform is improved

Prohibited Use

You may not:

• Upload unlawful, malicious, defamatory, or unauthorized content
• Attempt to extract, reverse engineer, or probe system prompts, models, or internal logic
• Reverse engineer, decompile, or otherwise attempt to derive source code from the platform
• Use TetraCare outputs to train third-party AI models or machine learning systems
• Share access credentials or allow unauthorized users to access your organization's account
• Use the platform in any manner that violates applicable laws or the rights of third parties

Intellectual Property

TetraCare and all underlying software, AI models, workflows, designs, and documentation are owned by Tetracare Technologies Corporation and are protected by intellectual property laws. Your use of the platform does not transfer any ownership rights to you.

You retain full ownership of your content uploaded to or created within TetraCare. We do not claim ownership of customer data, documents, or organizational information.

Service Availability and Modifications

We strive to maintain consistent platform availability. However, we may modify, suspend, or discontinue features with reasonable notice. We are not liable for scheduled maintenance, emergency downtime, or changes required for security, compliance, or system integrity purposes.

Limitation of Liability

To the maximum extent permitted by applicable law:

• TetraCare is provided "as is" without warranty of any kind, express or implied
• We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement
• Our total aggregate liability shall not exceed fees paid by your organization in the twelve (12) months preceding the claim

Termination

We may suspend or terminate access for material violations of these Terms. Upon termination, your data remains subject to the Data Processing Agreement and applicable data retention requirements. You may request data export in accordance with your service agreement.

Governing Law and Dispute Resolution

These Terms are governed by the laws of British Columbia, Canada, without regard to conflict- of-law principles. Any disputes arising from these Terms shall be resolved in the courts of British Columbia, Canada.